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Returns & Exchanges
We accept returns of unopened, full-box quantities within 30 days of delivery. Please note that custom orders and samples are final sale.
1
Request Authorization
Log into your account and submit a return request to receive an RMA number.
2
Pack Securely
Ensure tiles are in their original packaging and secured to prevent breakage during transit.
3
Ship Items
Send the package to our distribution center using the provided return label or your preferred carrier.
4
Inspection & Refund
Once received and inspected for damage, your refund will be processed to the original payment method within 5-7 days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing